Geneva Fi Comments and Feedback From Clients.
My wife and I wanted to refinance our home to reduce our monthly mortgage payment.
Being new to all this Dushan Arnold and Jenni Tieu (ATX Home Lending Geneva Fi) were above exceptional in explaining everything we needed to know. They were always available with any questions we had and responded in a timely manner. They made the whole process smooth and easy to follow. They went out of their way working extra hard with a limited time frame to get our home refinanced before my wife and I went on our vacation. We are very pleased with the results. Highly recommend them to anyone looking to refinance their home. Ben G
What is the most important thing my Geneva Fi Team could do to exceed your expectations? (With Cindy Kirkpatrick Baker)
Anyone that is always fair, honest and takes their work seriously. I believe you work from your heart and that is greatly appreciated! Would love to work with you and your team again in the future, possibly near future. I am grateful for the time you took to really look into mine and my husband's decisions. I also want to thank you for helping us figure out what is and or was going on with my husband's past obligations. It gave great insight on what and where we need to do from this point. Our home search would continue to be Rising Sun, (Ohio County) Indiana. More within the town/school area for my son goes into High School this year. This is a Family Oriented town and we are grateful to be a part of it. And again, the time, effort, professionalism and experience that you and your team gave us, will be Highly Recommended to others. Have a Wonderful Day and continue to do the Great work and Service you've given! Truly Grateful! Sincerely Appreciative, Tiffany H.
My husband and I decided in November 2017 to relocate to Texas to finish our working careers and be closer to our daughter and her family.
This was no easy task since we lived in Southeast Iowa. We did find the perfect home it was within walking distance of our daughter and her family. Dushan and Jenni made our dream come true by taking charge of our financial needs we will continue to work with Jenni Tieu and Dushan Arnold on our future financial needs. We successfully moved in to our house in April 2018. Sandy P
It was a pleasure to work with Otto Alcon and his staff at Geneva Financial.
Otto is responsive to all questions, organized, through, and professional. I would highly recommend him if you are looking for a loan agent who is dependable and reliable in accomplishing the task at hand. April 2018
Someone Who Will Work Tirelessly for you. Otto Alcon
By the recommendation of my buying agent, I reached out to Otto for my first home purchase. I'm glad that I did! Otto has a lot of experience as loan officer. He knows the system's ins and outs. What I like most about Otto is that he explains each step of the process. He used to work as a school teacher which shines through how he explains all the financial jargon to person who initially knew little about the home buying process. Anytime I needed Otto, he was available. He would work late into the night to make sure I closed on time. He was there at the closing in person and by being there moved the process smoothly along without any hiccups. He is a great loan officer, great all-around person! April 2018
I have been lucky enough to work with Darla Epton-Marshall on several loans.
Very thorough and knowledgeable. She helped me through my loan that was very difficult (understatement), and got me into a far better situation. I not only would recommend her, I do recommend her to everyone I know... Thank you, Darla! I always know I am in good hands with you! 5 stars Damara L.
I truly appreciate the care and time that was put in to ensuring I received the best financial options available to me as I closed on my home purchase.
Thank you again for everything Jonathan Reece. Your guidance and support are next to none, and I will be sure to recommend you all to anyone I know in need of a mortgage.
I love working with Robin Hill. This is the second time I have worked with her. She is very knowledgeable and helped with deciding what interest rate to lock in. She gave us all the choices and how they worked. Love love love her. I will definitely be calling her when I refinance. Susan M
"Otto Alcon was amazing in helping us refinance our house!!! Was there to answer calls anytime we needed, and was always helpful throughout the process. If you want to refinance your mortgage, go to my guy Otto!!! You won’t regret it." Jon C January 2018
"Emmett Dempsey was extremely helpful is assisting my wife and I in our purchase of a condo at the Windjammer Yacht Club. Emmett walked us through step by step and assisted in every aspect of the purchase, financing, inspection and the closing. He made the entire experience an extremely pleasant one, with no hiccups, no surprises and a completely transparent experience. We would recommend Emmett to anyone making a purchase." June 2017
Holly Sanders is amaaaazing!!! She is so patient and friendly and easy to talk to! We just closed on our house before Christmas and she was awesome! She walked us through everything and kept it so simple, she's a sweetheart, very easy to work with and HIGHLY Recommended. I will be sending all of my friends and family to her when they are ready as well. Hands down, the best Loan Officer to work with. -LOLA SKYE BELIS
I have worked with Jonathan Reece on multiple occasions personally and with my clients.
The word I can say about working with Jonathan is you feel "safe." He is creative but conservative. He cares about the clients and is great at making sure you are understanding where you are at in the process. I couldn't speak higher of my experience!
Today was my first time talking to Kammy Nelson and I really enjoyed it.
Kammy is very friendly and seems very eager to help her customers. I have been terrified for 2 years to even start the process, but today I am starting because of her! Whitney P
I can't put in enough words the amount of work Mr. Tames put in in order to get my home closed in a timely fashion.
He went above and beyond in walking me through each step that was taken with not only myself, but with my Realtor and Seller Agent. I could call him at anytime and he would be there to answer all of my questions. I have since referred a friend to use Mr. Tames. - Melissa B
I have an unusual job and travel a lot so I can say I wasn't one of his easiest...
My first experience with Mike Alaimo was a refinance and he made it a seamless transition. He was very professional and punctual which is my favorite attribute of his. I have an unusual job and travel a lot so i can say i wasn't one of his easiest clients but he made it all worthwhile. I would definitely use him again and recommend him highly. Tampa Florida
We used Geneva Financial to refinance our home in the fall of 2017.
Working with Scott Peary and his team made the process quick and seamless. They were clear on what was needed and were able to get us approved within weeks. Needless to say, we are happy customers and very thankful for all their assistance.
John and Joette
"Our journey from selling our current home and buying our new home went much easier with Otto Alcon looking after the financial side of things. Our loan had quite a few hiccups, but these were handled with professionalism by Otto and his team. We were kept informed and received regular updates. Otto worked extremely hard to get us to “Clear to Close” by the date we needed. It is when there are obstacles in the loan process you need Otto and his team as they make it happen! A great job that was well done." Paul Abbott Jan 2018
You have gone “above and beyond” to help us in our efforts to move, and in timeliness in the face of adversity (of hurricane proportions)!
Thank you for all that you have done for us. We certainly do not know all the behind-the-
scenes work that had to be done by you and your business associates, and we can only imagine what patience, expertise & understanding you had to have for our benefit, but we are grateful. We hope your future will be bright and gratifying in all you do."
Marcus & Dianna Hall
"Emmett Dempsey goes above and beyond to service clients. He was very punctual and kept us on schedule throughout the process. This was our first home purchase and Emmett went the extra mile to make sure we were informed and confident in our decision to structure the mortgage. He made himself available to us even some nights and weekends. Can't say enough good things about Emmett. No doubt we will use him again in the future!" October 2017
Just wanted to give a shout out to Darla Marshall a mortgage broker with Geneva Financial in Happy Valley Oregon. I'm a local Real Estate Broker with Better Homes and Gardens Real Estate and have worked with Darla for many years now. In my 19 year career I've experienced different levels of service, professionalism and knowledge and Darla has exceeded them all. She is an outside of the box thinker and always brings solutions to the table, never gives up on a client no matter how challenging a file may be and her communication skills are superb. I trust her with all my clients and my own mortgage needs. Her positive and can do attitude is a bonus and our clients feel confident referring their friends which is the greatest compliment we can get. Working with Geneva Financial has proven to be a great deal for our clients with their ranking that results beating everyone's rates and the support of knowledgeable and detailed oriented processor Dolcie is just a cherry on the top of the cake. I'd recommend them to anyone that's looking to buy or refinance in a heart beat. – Marketa Pospisil
Carlos is beyond AMAZING. He is so very helpful and friendly. He does a wonderful job explaining things and makes sure you understand everything. His knowledge is very comforting and he always says the right thing. I am a potential first time home buyer and I know I would be a wreck without him. Thank you Thank you Carlos for being you!!! Ashley Hemenway Bly
“When All doors were closed Mr. Otto Alcon was God sent!
Mr. Otto literally went the extra mile and beyond to meet our refinance need. Not only that but at a competitive rate. His kindness and professionalism were outstanding. He not only cleared all the hurdles in qualifying us, where everyone else shut us down. But successfully closed in on the refinance above and beyond all our expectations... we salute you Mr. Otto. highly recommended, professionalism, integrity, and straightforward person .... Rare breed these days!" Jack Coby Troy MI
Otto Alcon was a pleasure to work with.Very friendly, efficient and did everything that was needed in a timely manner. Helped us to close very quickly without a hitch. We truly appreciate his help.
Vikki Rogers is Fantastic! Vikki really supported me all the way through the closing of my house.
I have heard horror stories about closing on a house. Vikki did a great job leading me through the process & really supporting me so on closing day it was seamless. Highly recommend Vikki if you are looking for support in purchasing a home! Thank you Vikki for everything you did to make my first home purchase a breeze! Debbie H.
Thank you to Jenni Tieu for taking the time to provide me with her expert knowledge on VA loans! My questions & concerns were answered and I definitely plan on utilizing her services once I get ready to sell/buy. Also, because VA loans are a bit more complex and is what most active duty military members, retired and veterans like myself utilize, it was reassuring to know how much knowledge Jenni was able to provide me. Thank you!
Miguel Serra is a pleasure to work with.
He is prompt in his communication and follow up. He makes sure the client understands the loan process and he has helped many of my clients get to the closing table smoothly and quickly. Overall, Miguel is an A+ Superstar loan officer and I couldn't be happier having him on my team for each transaction we do together! Wendy from SUGAR LAND, TX 2018
"After talking with a different lender and being turned down, I was about to give up when my friend referred me to Louis Baca. He helped me to understand what was affecting my credit score and after two months, my score was high enough to buy my first home!" - Cheryl B
"Travis Smith was amazing with my financing needs!
He was not scared away by the tight timeline and did everything possible to ensure I was in my new home by Christmas. Travis goes above and beyond to ensure his clients are happy and get the home of their dreams. I would recommend him and the team to anyone I know and will be using them again in the future!" Misty C.
"Being first time home buyers we really didn't know the process or things we would need to be approved for a loan. That's where Doug Taylor came in. We had briefly met Doug through a friend and told him we were in the market and just starting to look around. Doug gave us his information and some basic background on what to do to get prepared.
When we called Doug back, a few short months later, he was more than helpful from the start. Doug took the time to explain all the paperwork and requirements that were needed and double checked everything with us. If there were any questions on dates of employment, credit history, residence history etc., Doug was only a phone call away day or evening. Doug worked with us tirelessly to get us into our new home and make the process as easy and stress free as he could!!
Thank you Doug for going above and beyond to make this dream of owning property a reality!!"
Sincerely, Joe and Suzy Stone
“Without all of your kind words and encouragement, I am not sure I would have made it through the home buying process. I love my new home, and know that you greatly helped me get it by working with locking in my interest rate at the perfect time.
Thank you again.” T. Hawks
"Holly Sanders at Geneva Financial was amazing she was there for me day and night to answer all my questions, calm me down when i got nervous. I would highly recommend Geneva financial to everyone. Thank you again Holly for everything oh and i can't forget Diana who worked with me also. You guys are a true blessing – Linda Livingston
"Emmett Dempsey will go above and beyond to make sure you are informed about what is going on with your financing. He will also take phone calls that fit around your schedule, very helpful for me since my schedule during this process has been very inconsistent." June 2017
Best Company I have ever worked with. My Loan Lady Cindy Baker was knowledgeable, detailed and trustworthy. Underwriting process went very quick and smooth. Closed earlier than expected. If I refinance again, I will use Geneva Financial. Mary Lou Kirkpatrick
"Our experience with Geneva was outstanding. From the beginning we felt like we were a part of a winning team and each member of our Geneva team worked tirelessly to make our loan process easy. At closing we were pleased to have had the dedicated professional guidance throughout the entire loan process. With 14 home sales and 15 purchases over the years, we have had quite a bit experience, but nothing was as smooth and easy as it was with Geneva Financial. Thank you to the north Texas Branch that worked tirelessly for us." Terry and Laurie January 2018